Refund and Cancellation Policy

Last Updated: 13/11/2024

TRIAL PERIOD

1.1 Free Trial

• 7-day trial for all new customers
• Paid subscription required during trial
• Full access to service features

1.2 Trial Period Refunds

• "No questions asked" refund guarantee during trial period
• Refund processed within 5-7 business days
• Refund issued to original payment method

SUBSCRIPTION CANCELLATION

2.1 How to Cancel

• Log in to your Unagenie dashboard
• Navigate to Account Settings
• Select "Cancel Subscription"
• Follow the cancellation prompts

2.2 Cancellation Timeline

• Cancel anytime during subscription. No notice period required.
• Access continues until end of current billing period
• No partial refunds for unused period
• Additional usage charges (if any) will be settled at the end of the current billing period as normal.

REFUND POLICY

3.1 Eligible Refunds

• Full refund if cancelled within 7-day trial period
• Subscription fees for fraudulent charges
• Duplicate charges (if any)

3.2 Non-Refundable Items

• Partial months of service
• Additional usage charges
• Subscription fees beyond trial period
• Service fees for completed services

POST-CANCELLATION

4.1 Data Access

• 7-day window (post end of billing cycle) to download all data
• Includes product reviews and account information
• Data permanently deleted after 7 days post end of billing cycle

4.2 Account Reactivation

• Accounts can be reactivated before data deletion
• New subscription required for reactivation
• Previous data available if reactivated before permanent data deletion

CONTACT US

5.1 For cancellation support:

• Email: support+cancellation@unagenie.com
• Response time within the standard SLA
• Email communication from the account email address only

Note: This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.